FAQ Page

FAQ Page

Placing An Order


Will I get confirmation of my order?

As soon as we receive your order, we'll send out a confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

  1. Our emails might be going to your junk or spam folder
  2. There might have been a misspelling when you entered your email address during checkout
  3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to sacredsleep.co.uk

Why do you need my phone number?
For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?
Absolutely. sacredsleep.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

What is the cut-off time for placing my order?

All orders placed by [LAST ORDER TIME] GMT on a business day will usually be processed within [ORDER PROCESSING TIME] hours.

Orders placed after [LAST ORDER TIME] GMT or outside business hours will be processed the next business day.

Deliveries

Where do you deliver?


We deliver anywhere in the UK (United Kingdom) mainland.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sacredsleep.co.uk or by phone 07342324532‬.

Do you deliver outside of the United Kingdom?

No sorry, currently we only deliver within the United Kingdom.

How much is delivery?

We deliver anywhere in the UK (United Kingdom) mainland.

  • Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sacredsleep@gmail.com or by phone 07342324532‬.

How long does it typically take for your products to be despatched?

After placing your order, it typically takes 1-2 business days to process your order provided you ordered before the 5pm cut-off time. If this timeframe has passed, please contact our customer service.

Orders placed on weekends are processed the next business day.

How long does it typically take for my purchase to arrive once it’s dispatched?

Our estimated delivery times for in-stock items are 4 days.

For accurate information, please always check the product pages before placing an order.

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Can my order be delivered to a PO box?

Unfortunately not, we cannot deliver to PO Boxes.

Where can I find my Track & Trace code?

Once your order has been shipped, you will automatically receive a Track & Trace code. Please also check your spam folder, as our emails sometimes end up there. Note that it may take some time for your Track & Trace link to become active.

How can I track my order?

You can track your order using the Track & Trace number you received via email. Note that it may take some time for your Track & Trace link to become active.

I am not satisfied with my order

Please visit our Returns & Refunds [LINK TEXT TO PAGE] page for further details.